Customer Service

Our local Customer Service Team is available to help you 8am-8pm ET, Monday through Friday.

Give us a call at (888) 511-5870 or click here to send us a message.

The Part Pointer team is committed to delivering a stellar customer experience through a wide selection of easy-to-find auto parts, fast checkout, 1-day order processing, and helpful customer service.

Our staff, located in California and Indiana, has decades of expertise selling auto parts to customers just like you. We chose to keep our customer service local, while our competitors went overseas, to better serve you. We won't send your phone call or email halfway around the world to be answered by someone who knows nothing about cars or trucks.  Our staff is available to answer your questions so you can find your parts fast to repair your vehicle.

If you have additional questions, please consult our FAQs or Contact Us. We'll do our best to respond to your inquiry within one business day.

We wanted to create a store where you could experience the freedom of easily finding auto parts…without the extra shipping cost. That’s why we ship all products for free to the lower 48 states with no minimum purchase required.

In our relentless pursuit to do right by our customers, we process your order in 1 business day so your auto parts can be delivered to your door fast.

Shipping is arranged from efficient American warehouses in order to offer you outstanding coverage, selection, and delivery. We estimate delivery of your smaller items in 2-6 days. Any larger, heavier items will have an estimated delivery window of 3-8 days. Large national delivery carriers are used including UPS, FedEx, and USPS. Currently, no expedited shipping is available.

Also, at this time, we do not ship to Alaska, Hawaii, U.S. territories, or Internationally, and we do not offer local walk-in pickups.

On PartPointer.com, you’re free to pay via PayPal, as well as with Visa, MasterCard, Discover, and American Express cards issued by U.S. banks. Following secure-data-compliance policies, your credit card numbers will never be stored.

You can also conveniently pay for your purchase through Amazon Payments, which makes for a speedy and secure checkout. Amazon Payments enables you to use any saved credit cards on your Amazon account to pay for your PartPointer.com purchase. None of your financial information is shared outside of Amazon. You can read more details on Amazon Payments by clicking here, including logging into your Amazon Payments account.

Shop now. Pay later with Klarna. We have partnered with Klarna to bring you new ways to pay at checkout. You can pay for your purchase in 4 interest-free installments. Simply choose Klarna during checkout. Read more about Klarna and how it works by clicking here.

We do not accept money orders, cashier's checks, personal checks, or cash.

Please note: by law, we are required to charge sales tax on all orders based on your shipping address, and the amount will be displayed during checkout.

Many of the replacement auto parts we sell are designed to fit a specific vehicle. We include fitment details whenever possible to help you choose the right components for your vehicle. Visit our Returns page for all the details on our Return Policy and to initiate a return.

In the event that you return your purchase, or a product is returned due to an undeliverable or wrong address, the shipping cost will be deducted from any refund or credit.

We provide helpful transaction emails to keep you informed on what matters most to you: your auto parts order! When you place your order, you’ll receive an order confirmation email for your records. After your order ships, we’ll email you tracking information, which puts you in the driver’s seat and lets you monitor your order status at your convenience. You can also visit our Order Status Page to track your order. Please note it may take 24-48 hours to update tracking information after shipment.

If you have an account on our website, you may also log in to track your order. Once you are logged in, select View Order and then Track Your Order. By logging in to your PartPointer.com account, you will be able to view current and past orders details, as well as update your account details including your saved shipping addresses and email address.

Feel free to subscribe to our periodic sales and product launch emails by clicking here.

If you currently are subscribed, you may unsubscribe by clicking the Unsubscribe link in any promotional email or by simply contacting us to request removal. We really don't want to see you go, so if there’s anything we can help you with, please let us know.